As to why these problems occurred, I have yet to discover but at least I had access to the product. The True Image icon was restored to my desktop and there was an entry for Acronis True Image in the Start menu. Fortunately in this instance the button did its job and True Image started with information regarding Acronis Active Protection, Notary and ASign. As with the original upgrade, this process concluded with the appearance of the same Start Application button. This time I was offered the option of a Repair facility which I took. A system restart failed to resolve the problem so I reran the downloaded file. Evidently not everything had concluded satisfactorily as I originally thought. Furthermore the only Acronis entry on my Start menu was for Universal Restore Media Builder. However when I pressed this button it had no effect.Ī quick check of my computer desktop revealed that there was now no icon for True Image nor was there an entry on my task bar as I would have expected. Everything seemed to have been concluded satisfactory as a progress button, entitled Start Application, appeared. Following the initial 497MB of software download, the software recognised the presence of my original 2017 version of Acronis True Image and set about upgrading the resident version. I have been looking at a downloadable copy of this software. This updated version of the company’s personal backup software comes with a raft of new features that include Acronis Active Protection™, Acronis Notary™ and Acronis ASign™.

In order to distinguish this second version from the original product, Acronis has named the latest offering True Image 2017 New Generation. Breaking the pattern, I have come used to over the last few years of releasing, a new single version of True Image each year, Acronis has produced a second version of its 2017 True Image offering.

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